Another use for this action may be to dial into a PBX Internal telephone network that manages an enterprise's incoming, outgoing, and internal voice calls.

The correct sequence of DTMF tones can be played at appropriate intervals A period between points, limits, or events, such as dates or times so that an agent doesn't have to manually go through the process. For example, a script can be written that traverses a known IVR Automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both.

DTMF tones can be used by some systems to automate specific feature sets.It is also taken if the other branches are not defined. Path taken unless the script meets a condition that requires it to take one of the other branches. The length of time to wait between each tone (in milliseconds). The length of time each tone should be played (in milliseconds). Also, two characters allow for pauses in between pulses: a comma (,) represents a short pause and a period (.) represents a long pause. Any of the following digits may be used: 0123456789#*. The series of digits that CXone should play. DTMF (dual-tone multi-frequency) is the signal generated when pressing a phone's number keys.

Dtmf meaning